FAQAsked Any Questions

The Vibe Go Hearing Aid is primarily appropriate for individuals with mild to moderate hearing loss. It is designed to enhance speech clarity and improve overall sound quality in everyday listening environments. While it provides a convenient and discreet solution for those experiencing early stages of hearing loss, it may not be suitable for individuals with severe or profound hearing loss, who typically require more advanced amplification features. For best results, it's recommended to consult with a hearing care professional to determine suitability based on individual hearing needs.

The Vibe Go Hearing Aid is available in multiple performance levels to suit different hearing needs and lifestyle preferences. These typically include Basic, Mid, and Advanced levels, each offering a range of features and technology. The specific performance level determines the number of processing channels, noise reduction capabilities, and additional functions like Bluetooth connectivity or rechargeable options. It’s recommended to consult with a hearing care professional to choose the most appropriate level based on individual hearing requirements.

The Vibe Go Hearing Aid utilizes advanced lithium-ion rechargeable technology. This state-of-the-art battery system offers several significant advantages:

1. Long Battery Life: A full charge provides a full day of usage, including streaming, ensuring users experience uninterrupted performance throughout the day.
2. Convenient Charging: The device can be easily recharged overnight using its compact and user-friendly charging station, eliminating the need to frequently replace disposable batteries.
3. Eco-Friendly: Rechargeable batteries reduce environmental waste and are a more sustainable alternative to traditional zinc-air batteries.
4. Cost-Effective: Over time, users save on the recurring costs of disposable batteries.
5. Reliable Performance: Lithium-ion batteries maintain consistent power output, supporting stable hearing aid performance without sudden power drops.

Overall, the Vibe Go’s rechargeability technology enhances user convenience, reliability, and sustainability.

The Vibe Go Hearing Aid offers a battery runtime of up to 30 hours on a full charge, depending on usage and environmental conditions. This ensures reliable all-day performance for most users, with convenient overnight recharging.

The Vibe Go Hearing Aid typically takes approximately 3 hours to fully charge. Once fully charged, the device can provide up to 20 hours of continuous use, depending on usage and environmental conditions. For optimal performance and battery longevity, it is recommended to use the official Vibe charging case and avoid overcharging.

Yes, there is a possibility of faster charging depending on your device and charger compatibility. Many modern devices and chargers support quick charge or fast charge technologies that allow for significantly reduced charging times. If your charger and device support this feature, you can achieve a substantial charge in a shorter period—often enough for several hours of use with just a short charging session. However, to ensure optimal performance and battery longevity, it's recommended to refer to the manufacturer's guidelines and use only approved charging accessories.

The charging time for the charging case typically ranges from 2 to 3 hours, depending on the specific model and power source used. For the most accurate information, please refer to the user manual or product specifications provided by the manufacturer.

The battery life of the portable charging case varies depending on the specific model, but on average, it can hold a charge for several days and provide multiple full recharges for the hearing aids (or other compatible devices). Typically, a fully charged portable case can recharge the devices up to 3–4 times before needing to be plugged in again. For precise details, we recommend checking the product specifications or contacting our support team with your model number.

The Vibe Go Hearing Aid features user-friendly control elements designed for ease of use and convenience. These include:

1. Push Button: Allows users to change listening programs or adjust volume levels manually, depending on the configuration set by the hearing care professional.

2. Battery Door/On-Off Switch: The battery door functions as an on/off switch. Opening the battery door turns the device off, while closing it activates the hearing aid.

3. Program and Volume Control (if applicable): In some models, the push button can be programmed for both program changes and volume control.

4. LED Indicator (for rechargeable models): Provides visual feedback on charging status and operational state.

These control elements are designed to offer simple, intuitive operation, making the Vibe Go suitable for a wide range of users, including those new to hearing aids.

Yes, you can stream music from your smartphone directly to the Vibe Go Hearing Aid, provided your device supports Bluetooth connectivity. The Vibe Go is designed with wireless streaming capabilities, allowing users to enjoy high-quality audio, including music, phone calls, and more, directly from compatible smartphones. For the best experience, ensure your hearing aid is properly paired with your phone and that both devices are within the recommended range. If you're unsure about the pairing process, consult the user manual or reach out to your hearing care professional for assistance.

Based on the current information available for Vibe Go Hearing Aid devices, direct streaming from a television is not explicitly advertised as a standard feature. However, there are several factors to consider that may allow you to stream audio from your TV to your hearing aids:

1. Bluetooth Connectivity: Vibe Go hearing aids are Bluetooth-enabled, which is often a prerequisite for direct streaming. However, the compatibility between the specific Bluetooth protocols supported by your hearing aids and your TV will determine whether direct streaming is possible.

2. Vibe App Functionality: The Vibe app allows for control of volume and sound balance. It’s worth exploring the app settings to see if there are any additional options related to audio streaming or pairing with devices beyond smartphones.

3. Compatibility with Streaming Accessories: Many hearing aid manufacturers offer separate TV streamers or adapters that connect to your TV and transmit audio directly to your hearing aids via Bluetooth or other wireless technologies. You may want to check if Vibe offers a compatible accessory for the Vibe Go model.

4. Hearing Aid Compatibility Standards: While direct TV streaming isn't explicitly stated, the Bluetooth functionality of Vibe Go hearing aids suggests they may work with standard Bluetooth streaming devices, especially with the right accessory.